bn99's Privacy Policy —
Your information is safe with us
This policy fully and transparently explains how your personal information is collected, used and kept secure on the bn99 platform.
1. Introduction & Overview
bn99 is a trusted online casino and betting platform serving users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") describes how bn99 ("we", "us") collects, uses, stores and protects your personal information.
By using the bn99 website or completing registration, you are considered to have accepted the terms of this Policy. If you do not agree with these terms, please refrain from using our platform.
2. What Information We Collect
bn99 only collects information that is necessary to provide you with a fair and secure service. We collect information in two main ways — information you provide directly and information collected automatically.
Information You Provide
Information you give us during registration and account management:
- Full name and date of birth
- Email address and mobile number
- Residential address and national identity card details (for identity verification)
- Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
- Messages and complaints you send to support
Automatically Collected Information
Information collected automatically while you use our platform:
- IP address and device type
- Browser details and operating system
- Browsing activity on the platform and page visit history
- Login time and session information
- Information collected through cookies and similar tracking technologies
3. How We Use Your Information
bn99 uses your information only for lawful and specific purposes. The main reasons we use your information are described in detail below.
3.1 Account Management and Service Delivery
We use your information to create and manage your account, confirm the login process and complete your transactions. The relevant payment details are essential for processing deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer.
3.2 Identity Verification and Fraud Prevention
We conduct identity verification to maintain a secure environment and prevent account misuse. This includes confirming your age (meeting the 21+ requirement), detecting multiple accounts and monitoring suspicious transactions.
3.3 Customer Service and Communication
We use your contact information to handle your support requests, send bonus and promotional information, and provide important platform notifications. This information is also needed to deliver service via 24/7 live chat and email support.
3.4 Platform Improvement and Analytics
We generate anonymous statistics to improve our service quality, fix platform issues and enrich the user experience. Information used for this purpose is never personally identifiable.
4. Data Security Measures
bn99 gives the highest priority to protecting your personal information. We have put in place industry-standard technical and organizational measures.
SSL Encryption
Our entire platform is protected by SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers passes through encrypted channels.
Secure Data Storage
Your information is stored on secure servers. Passwords and sensitive data are kept in hashed form — they are never stored in plain readable format.
Access Control
Access to your personal information is restricted to authorized staff who need it to operate the service. All access is logged.
Fraud Detection
Our automated monitoring system detects unusual activity and takes immediate action in the event of suspicious logins or transactions.
Regular Audits
Our security measures are regularly reviewed and updated. We are always prepared to keep the platform protected against new threats.
Two-Factor Authentication
To strengthen account security, we offer two-factor authentication, which protects your account from unauthorized access.
5. Sharing Information with Third Parties
bn99 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain circumstances some information may be shared with selected partners.
5.1 Payment Processors
To complete your deposits and withdrawals, we share the necessary information with approved payment service providers. This includes bKash, Nagad, Rocket, Upay and approved banking partners. These partners may only use the information for the purpose of processing transactions.
5.2 Identity Verification Services
For account verification, we may share limited information with a trusted identity verification provider. This process is conducted under a strict data protection agreement.
5.3 Legal Obligations
It is our legal responsibility to provide necessary information in response to court orders, valid legal processes or legitimate requests from government authorities. In such cases, bn99 follows a policy of disclosing as little information as possible.
6. Cookies and Tracking Technology
bn99 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are required for maintaining login sessions, security verification and payment processing. Disabling these cookies will prevent the platform from working properly.
Functional Cookies
These cookies are used to remember your preferences and settings (language, theme, etc.). This makes your experience more convenient on each visit.
Analytics Cookies
Anonymous analytics cookies are used to monitor platform performance and understand user behavior. This information is not personally identifiable.
Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note that disabling some cookies may limit certain features of the site.
7. Your Rights and Options
bn99 believes you should have full control over your own information. You may exercise the following rights.
Right to Access
If you want to know what information we hold about you, you can request it from us. We will provide a complete data report within 30 days.
Right to Correction
If any of the information we hold about you is incorrect, you can request a correction. This change can be made directly from account settings or through the support team.
Right to Deletion
In certain circumstances you can request that your account be closed and your personal information deleted. However, some data must be retained for a specified period to meet legal obligations (such as financial records).
Right to Opt Out of Marketing
You can request to stop receiving promotional emails or notifications at any time. Service-related essential messages (such as transaction confirmations) will always be sent.
8. Data Retention Period
bn99 retains your personal information only for as long as necessary.
Active Accounts
All relevant information is retained for as long as your account remains active. This ensures you receive uninterrupted service.
Financial Records
Transaction records and financial information are retained for the period required by legal obligations, even after an account is closed.
Closed Accounts
Personally identifiable information is deleted after an account is closed. Records required by law may be kept in anonymized form.
9. Protection of Minors
Minor Detection
If we become aware that a minor has registered, the relevant account will be closed immediately and all collected information will be deleted. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
10. Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact our privacy team.
Live Chat
Use our 24/7 live chat support for immediate assistance with urgent matters. Our team is ready to help in both Bengali and English.
11. Policy Changes and Updates
Change Notifications
bn99 reserves the right to update this privacy policy at any time. For significant changes, we will:
- Send a notification to your registered email
- Display a clear notice on the platform
- Show the update date at the top of this page
Consent Through Continued Use
Continuing to use the platform after a policy update means you are considered to have accepted the new terms. If you do not agree with the updated terms, you may contact our support team to request that your account be closed.